At faw99, we believe online entertainment should be enjoyed in a healthy, controlled manner. Responsible gaming isn't just a slogan — it's our commitment to every Malaysian player who trusts our platform. This page provides all the information, tools, and resources you need to play wisely.
Responsible gaming means enjoying slots, Live Casino, poker, roulette, and all games on faw99 purely as entertainment — not as a way to make money or solve financial problems. Much like watching EPL or the Malaysia Super League on the weekend, playing on faw99 should be a relaxing and enjoyable activity.
Problems arise when a person can no longer control the time or money they spend on gaming. faw99 provides a range of tools designed specifically to help Malaysian players maintain full control over their gaming habits before things escalate into a more serious issue.
Remember: winning and losing are both part of the game. If you only play with money you can afford to lose and stop when you need to, that's the mark of a responsible player.
Watch for these warning signs in yourself or someone close to you: chasing losses, borrowing money to gamble, lying about gaming activity, or neglecting work and family responsibilities to play. If you recognise any of these signs, contact us right away.
Faw99 is fully committed to responsible gaming principles and will never encourage players to wager beyond their means. Your wellbeing matters far more than any short-term financial outcome.
All these tools are free and accessible directly within your faw99 account — no charges, no hassle
Using the control tools on faw99 is straightforward and can be done on your own in under 2 minutes — no need to contact customer support for basic adjustments.
Enter your username and password on the login page. Make sure you're using a personal, secure device and not a public Wi-Fi network.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu. You'll find all your gaming control options there.
Within the settings menu, look for the "Responsible Gaming" or "Account Controls" tab. This is where you can access all your deposit limit, loss limit, session time limit, and self-exclusion options.
Set a limit that suits your financial situation and lifestyle. Any changes that lower your limit take effect immediately, while increases require a 7 working-day waiting period.
If you need assistance activating self-exclusion or have any questions, the faw99 customer support team is available 24/7 via live chat or email at support@faw99-play.com.
Beyond the tools available in your account, faw99 also supports several off-platform control measures for players in Malaysia.
Use parental control features or screen time management apps on your device to limit time spent on gambling sites. This is especially useful if you share a device with family members.
Set spending limits directly through your Touch 'n Go eWallet, GrabPay, or Boost app. By setting a monthly spending cap on your e-wallet, you automatically add an extra layer of financial protection.
Let a trusted family member or close friend know about your gaming limits. Having someone you trust to keep an eye on your habits is one of the most effective ways to stay accountable over the long term.
Use the transaction history in your faw99 account to track how much you've deposited and withdrawn each month. Review these figures regularly, just as you would check your FPX or Maybank2u bank statement.
Answer the following questions honestly. If you answer "Yes" to 3 or more, we encourage you to reach out to our team for support.
If you answered "Yes" to any of the questions above, that's not a sign of weakness — it's a sign of courage to acknowledge that you may need support. Reach out to the faw99 team now via live chat or email support@faw99-play.com. We're here to help, not to judge.
Simple tips you can start practising today for a healthier and more enjoyable gaming experience
Answers to the most frequently asked questions from Malaysian players about responsible gaming